Welcome Home, Resident

Everything you need,
all in one place.

Pay your rent, request maintenance, and reach your property manager — quickly, securely, and on your own schedule. We've built every resident touchpoint to respect your time.

Pay Rent via Zelle → Other resident resources

Resident Keycard Arbormoor Heights

Care, on call.
Right at your fingertips.

✦ Rent via Zelle

✦ 24-hr emergencies

✦ Online requests

✦ Direct manager line

Quick Pay

Zelle · One tap.

Pay to Arbormoor Heights

Pay Rent via Zelle

Scan a QR code to send rent securely from your bank's app — no fees, no waiting.

→ ii.

Request Maintenance

Submit a repair request — emergencies answered within four hours, day or night.

→ iii.

Renew Your Lease

Coming up on your renewal date? Start the conversation early and lock in your terms.

→ iv.

Contact Your Manager

Direct line to a real person who knows your unit, your lease, and your history.

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A Word to Our Residents

You're not a unit number. You're a neighbor.

We know what it's like to rent. The slow responses, the confusing portals, the feeling that no one is actually on the other end of the line. We built Arbormoor Heights to be the opposite of all that.

Rent is collected simply. Maintenance is handled quickly. Questions are answered by someone who already knows your name. The goal is straightforward: make your tenancy so smooth you forget property management exists — until the day you want to renew.

Policies at a Glance

The basics, in one place.

A quick reference to the policies that affect your tenancy day to day. Your specific lease takes precedence — these are the standard terms drawn from the Florida Realtors residential lease form and Florida Statute Chapter 83.

Rent Due

1st of each month

Five-day grace period. Late fees begin on the 6th per your lease.

Preferred Payment

Zelle — instant

No fees, same-day confirmation. ACH, money order, and cashier's check also accepted.

Maintenance Response

4 hrs / 48 hrs

Emergencies within four hours. Routine requests within forty-eight.

Pet Policy

Per your lease

Not permitted unless specifically authorized with a pet deposit on file.

Smoking

Not permitted

Smoking is prohibited indoors unless explicitly stated otherwise in your lease.

Landlord Entry

12 hours' notice

For non-emergency repairs or inspections, between 7:30 AM and 8:00 PM (§83.53).

Renter's Insurance

Strongly recommended

Your belongings are not covered by the landlord's policy. Typically $10–20/month.

Lease Term

12 months maximum

Florida law caps single-family leases at one year. Renewal requires a new written lease.

Deposit Return

15 / 30 days

15 days with no claim, 30 days with itemized claim notice. Provide forwarding address.

Your tenancy is governed by the Florida Residential Landlord and Tenant Act (Chapter 83, Part II, Florida Statutes), a copy of which is attached to your signed lease. When in doubt, refer to your lease first, then reach out to us — we'd much rather answer a question than resolve a misunderstanding.

Resources at your service.

Every tool, form, and contact point you need as a resident — designed to be quick to find and easy to use, whether you're paying rent or reporting a leak at 2 AM.

Pay rent via Zelle

Send rent directly from your bank's mobile app using our Zelle QR code. Instant, secure, and completely free of processing fees.

Open QR code →

ii.

Submit a maintenance request

Describe the issue, upload a photo, and we'll dispatch a vetted vendor. Routine items handled within 48 hours; emergencies within four.

Submit request →

iii.

Emergency contact line

Burst pipe, no heat in winter, electrical hazard, or lockout — our 24-hour emergency line connects you to a manager, not a voicemail.

Call (310) 927-0857 →

iv.

Lease & document portal

Access your signed lease, addenda, inspection reports, and renewal offers anytime. Everything organized and stored in one secure place.

Request documents →

Renewal & move-out

Planning to stay? Start your renewal early. Moving on? We'll walk you through the move-out checklist and deposit return timeline.

Begin process →

vi.

Community & resident perks

Local recommendations, seasonal reminders, and small benefits we extend to residents in good standing — because retention is earned, not assumed.

Get in touch →

The Fastest Way to Pay

Rent, paid in seconds.

Open your bank's app, scan our Zelle QR code, and send your rent. No portal logins. No processing fees. No checks in the mail. It's the quickest, simplest, and most secure way to pay — and the one we recommend to every resident.

Open Zelle Payment Page →

No fees Bank-secured Instant confirmation

Frequently Asked

Quick answers.

When is rent due, and is there a grace period?+

Rent is due on the 1st of each month per your lease. A standard five-day grace period applies — late fees begin on the 6th. The late fee amount is specified in your lease (typically 4% of the monthly rent under the Florida Realtors standard form). Paying via Zelle ensures your payment posts the same day.

What if I can't pay rent on time this month?+

Contact us before the 1st. We work with residents in good standing on short-term arrangements far more often than people expect. Communication earns flexibility; silence does not. Under Florida Statute §83.56(3), if rent goes unpaid for three business days after written demand, the landlord may begin eviction proceedings — so reaching out early matters.

How quickly will maintenance respond to my request?+

Emergencies — water leaks, gas, no heat in winter, no AC in extreme heat, electrical hazards, or anything affecting safety — are responded to within four hours. Routine requests are typically scheduled within 48 hours. Florida law (§83.51) requires landlords to maintain plumbing, structural components, locks, smoke detectors, and meet all applicable housing codes.

What maintenance am I responsible for as a tenant?+

Under Florida Statute §83.52, tenants must keep the unit clean and sanitary, remove garbage properly, operate plumbing and appliances reasonably, avoid damaging the premises, and refrain from disturbing neighbors. Your lease may also specify lawn care, pest control, or pool maintenance as tenant responsibilities — refer to Section 10 of your lease for the exact breakdown.

Can I pay rent through other methods besides Zelle?+

Yes — we accept ACH transfer, cashier's check, and money order. However, Zelle is our preferred method because it's instant, fee-free, secure, and creates a clear record on both sides. Personal checks are accepted but slow; under §68.065, returned-check fees apply if a check bounces.

When will I get my security deposit back after move-out?+

Florida Statute §83.49(3) requires landlords to either return your deposit within 15 days of move-out, or send written notice of intent to impose a claim within 30 days. If a claim is made, you have 15 days to object in writing. We aim to be well inside those windows. Make sure to provide your forwarding address at move-out so the notice reaches you.

What's the pet and smoking policy?+

Pets are not permitted unless specifically authorized in your lease and a pet deposit has been paid. If pets are allowed, the number, type, breed, and weight will be listed in Section 7 of your lease. Smoking is not permitted on the premises unless explicitly checked in your lease.

How much notice do you give before entering the unit?+

Per Florida Statute §83.53, we provide at least 12 hours' notice before entering for non-emergency repairs or inspections, and only between 7:30 AM and 8:00 PM. The exceptions are emergencies (water leaks, fire, etc.) or for the protection of the property — in which case immediate entry is permitted. We do not abuse this right.

Do I need renter's insurance?+

Your lease (Section 18) recommends you carry both personal property insurance and liability insurance. Our policy covers the building structure; your belongings are not covered by us. Renter's insurance typically costs $10–20 per month and protects against theft, fire, water damage, and liability claims. It's a small expense for significant peace of mind.

I'm an active-duty servicemember — what are my rights?+

Under Florida Statute §83.682, active-duty servicemembers can terminate a lease with 30 days' written notice in circumstances including permanent change of station orders (35+ miles), discharge or release from active duty, mandatory move into government quarters, or temporary duty orders exceeding 60 days. Provide a copy of your military orders or written verification from your commanding officer with the notice.

How do I start the lease renewal process?+

We reach out approximately 60 days before your lease ends, but you're welcome to start the conversation any time. Florida law caps single-family leases at one year, so a renewal is a new written lease — not an automatic extension. Residents in good standing typically receive favorable renewal terms.

What's the move-out process?+

Give us at least 7 days' written notice before vacating, along with your forwarding address (Florida Statute §83.49(5)). Return all keys, garage openers, and HOA access devices to the address on your lease. We'll conduct a move-out inspection, document the unit's condition, and follow the 15/30-day deposit timeline noted above.

Everything you need, all in one place.

Care, on call.Right at your fingertips.